Delivery & Returns
We offer four delivery options to all UK addresses:
|Delivery Option||Estimated Time (from day of dispatch)||Cost|
|Economy||2-4 working days||Free on all orders|
|Economy Tracked||2-3 working days||£3.00 or free for orders over £29|
|Standard Tracked||1-2 working days||from £4.29|
|Express Tracked||pre-4pm delivery next working day||from £6.29|
Order by 2pm Monday to Friday for same-day dispatch (excluding Bank Holidays and personalised orders).
If you've chosen to add personalisation onto your mug order, please bear in mind that we'll need extra time to get your order ready for dispatch. If you place your personalised mug order before 2pm Monday to Friday, we'll send it the very next working day but for orders placed after 2pm or on the weekend, we'll dispatch it within the next 2 working days.
Our Economy Tracked, Standard Tracked and Express Tracked options provide full tracking, notifications and in-transit delivery options from Royal Mail.
Please bear in mind that our delivery times are not guaranteed, so please try to order in advance of the day required and choose our Standard Tracked or Express Tracked options if you need your order more quickly.
We pop a packing slip in every parcel but these don't have any pricing on so don't worry if you're sending directly to your gift recipient!
We ship almost all over the world - delivery options are based on the weight of your order and will be automatically calculated at the checkout. Delivery times vary but generally take 3-5 working days from the day of dispatch to addresses in the EU and 6-7 working days from the day of dispatch to the rest of the world.
Duties and local taxes are not included in the checkout price and may be applied when your order arrives with customs in the destination country. If you are based in the EU and would prefer to pay local taxes at the time of ordering, please place your order through our eBay store.
All our ceramic or enamel products are posted in recyclable cardboard boxes and protected using biodegradable and compostable loose-fill made from potato starch from an annually renewable source. We also use plastic bubble wrap on un-boxed items but try to keep all plastic use to a minimum. Our tea towels, kitchen textiles and coasters are posted in recyclable paper packets and everything we send is wrapped in recycled tissue paper. Most of our boxes and packets are self-adhesive but if we need to tape a parcel, we use recyclable paper tape.
We're pleased to be able to offer free returns so if you need to return an item for any reason, let us know via email within 30 days of receipt to firstname.lastname@example.org and we'll send back a pre-paid returns label for you to print at home. Then simply post it back to us and we'll refund your order as soon as it arrives with us.
If your item is faulty or damaged in any way, please let us know by email at email@example.com (including pictures if you can), and tell us whether you'd like a refund or an replacement. We don't usually need damaged or faulty items posting back but we'll let you know if we do.