Delivery & Returns

Delivery

We offer the following delivery options to all UK addresses:

Our current dispatch days are Monday, Wednesday and Friday. Order by 1pm on these days for same-day dispatch (excluding orders with personalised mugs).

If you've chosen to add personalisation to your mug order, please bear in mind that we'll need additional time to get your order ready for dispatch. Please see our FAQs here for more help.

Our Economy Tracked and Express Tracked options provide full tracking, notifications and in-transit delivery options from Royal Mail.

Please bear in mind that our delivery times are not guaranteed, so please try to order in advance of the day required and choose our Standard Tracked option if you need your order more quickly.

We pop a packing slip in every parcel but these don't have any pricing on so don't worry if you're sending directly to your gift recipient!

International Orders

We ship almost all over the world - delivery options are based on the weight of your order and will be automatically calculated at the checkout. Delivery times vary but generally take 3-5 working days from the day of dispatch to addresses in the EU and 6-7 working days from the day of dispatch to the rest of the world. Please note that these times can be longer and are not guaranteed.

Duties and local taxes are not included in the checkout price and may be applied when your order arrives with customs in the destination country. If you are based in the EU and would prefer to pay local taxes at the time of ordering, please place your order through our eBay store.

Our Packaging

All our ceramic and enamel products are posted in recyclable cardboard boxes and protected using recycled tissue paper, paper wrap and biodegradable and compostable loose-fill made from potato starch from an annually renewable source.

Our tea towels, kitchen textiles and coasters are wrapped in recycled tissue paper and posted in recyclable paper packets.

Our boxes and packets are self-adhesive but if we need to tape a parcel, we use recyclable paper tape.

Returns

We're pleased to be able to offer free returns in the UK so if you need to return an item for any reason, let us know via email within 30 days of receipt to hello@joyceandjoan.co.uk and we'll send back a pre-paid returns label for you to print at home. Then simply post it back to us and we'll refund any returned items as soon as they arrive.

If your item is faulty or damaged in any way, please let us know by email at hello@joyceandjoan.co.uk (including pictures if you can), and tell us whether you'd like a refund or an replacement. We don't usually need damaged or faulty items posting back but we'll let you know if we do.

Please view our Terms & Conditions here for full details.